Privacy Policy

1. Introduction

Welcome to HOMLI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a secure, transparent experience. This Privacy Policy details how we collect, use, and protect your information in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information We Collect

Personal Information: Name, mobile number, email, and delivery address.
Transaction Data: Order history and encrypted payment confirmations.
Chef Data: FSSAI credentials, kitchen details, and compliance records.
Usage Data: Secured logs and device identifiers for platform improvement.

3. Purpose of Processing

Your data enables us to:

Facilitate authentic neighborhood food transactions.
Ensure rigorous safety via chef credential verification.
Provide concierge-level support and grievance resolution.
Maintain platform integrity and prevent fraudulent activity.

4. Data Governance

We adhere to strict data sharing principles. Information is only shared with chefs for fulfillment or legal authorities when required by law. We implement industry-standard encryption and access controls to safeguard your digital footprint.

5. Your Rights

Under the DPDP Act, you have the right to access, correct, or request deletion of your personal data. You can also withdraw consent for non-essential data processing at any time through our verified support channels.

6. Grievance Redressal

For any privacy concerns or data requests, please reach out to our dedicated Grievance Desk:

Email: grievance@homli.in
Timeline: Acknowledgment within 24h, resolution within 15 days.